Help Center
Get the support you need
Welcome to the CATX Skies Help Center. Find answers, guides, and resources to help you get the most out of your flight tracking experience.
Common Issues & Solutions
Simulator Won't Connect
For MSFS:
- Ensure you're in a flight (not just main menu)
- SimConnect is built-in - no configuration needed
- Check Windows Firewall settings
- Try restarting both MSFS and CATX Skies
For X-Plane:
- Verify UDP output is enabled (Settings → Data Output)
- IP should be 127.0.0.1, Port should be 49000
- Make sure you're in a flight
- Check firewall isn't blocking UDP port 49000
View detailed troubleshooting guide →
Map Not Showing Airports
- Zoom in to level 12 or higher (runways only visible when zoomed in)
- Wait a few seconds for airport data to load
- Check your internet connection
- Clear cache and restart application
Learn more about map features →
Application Crashes
- Ensure .NET Framework 4.7.2+ is installed
- Run as Administrator
- Check Windows Event Viewer for error details
- Try reinstalling CATX Skies
- Update Windows to latest version
Contact support if issue persists →
Video Tutorials (Coming Soon)
We're working on video tutorials to help you get started. Check back soon!
- Complete Installation Walkthrough
- MSFS Connection Guide
- X-Plane Setup Tutorial
- Using the Map Interface
- Understanding Flight Analytics